Receive Immediate Attention
We're sorry you had a problem with your order. Please fill out the form below with the necessary details, and our team will contact you as soon as possible to resolve the issue.
FAQ
How long will it take to resolve my issue?
Our team typically responds to requests within 24 hours.
Depending on the case, full resolution may take a few additional days.
What do I do if I don't have the original packaging?
It's important to keep the original packaging, as it may be necessary to process returns or replacements. If you no longer have it, please indicate this on the form, and we will find the best solution.
What kind of photos should I send?
We recommend including images (and videos if possible) of:
- The complete product.
- The damaged area (if applicable).
- The outer and inner packaging (including shipping labels, if possible).
Who covers the return costs?
If the damage was caused during shipping or by our error, we will cover the return shipping costs.
How can I find out the status of my incident?
We'll keep you updated by email. If you need more information, please contact us at info@neon51.com .
Blogging
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